Tickets are sold subject to the venue’s right of admission policy meaning that admission may be refused without reason.
Admission to ticketed events is granted by advance booking and on the door subject to availability. It is the customer’s responsibility to check the location of the event and to arrive on the correct day and time.
For live music events
Doors open at 8pm with performances generally starting 45mins to 1 hour later.
Comedy events
Comedy events generally start 30 – 40 mins after doors open, so please arrive at or before door time. Start and end times vary, however, most performances take place between 9:00pm and 11:00pm.
Doors open 7pm and events start at 8pm
Doors open 4pm and non-ticketed events such as jam sessions start at approximately 4.15pm. Ticketed events start at 5pm.
The Hot Spot Music Club does not guarantee the availability of tickets for any given event. Demand for certain events can often be much greater than the limited number of tickets that we have for sale.
In the event of malfunction or failure of the online ticket system, The Hot Spot Music Club is not responsible for any loss or inconvenience by the customer. We are dependent on other external suppliers of services (i.e., web hosting, e-commerce solutions) in providing services to customers, we can only rely on those suppliers pursuant to their individual terms and conditions and service level agreements. Should we experience any difficulties, we will make every effort to rectify any problems with our suppliers.
The Hot Spot Music Club reserves the right to limit the number of tickets which can be ordered by a customer in a single. Currently 10 tickets are the maximum, if you would like to purchase more it must be agreed upon by the venue and event organiser. We reserve the right to cancel without notice any order placed by a customer that exceeds the limit without having first sought approval.
The Hot Spot Music Club reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
The Hot Spot Music Club will not be held responsible for a customer’s failure to complete an order. The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful. Please ensure that you have received an order confirmation email. In the event that a confirmation email does not arrive please check your spam/junk folder and/or check your credit / debit card to see if funds have been withdrawn before ordering again.
The Hot Spot Music Club will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance or ticket quantity, The customer is wholly responsible for ensuring that all aspects of their ticket order are correct. When purchasing from www.thehotspot.ie/tickets please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct. The Hot Spot Music Club will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.
When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page. If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact thehotspotgreystones@gmail.com for customer assistance.
The Hot Spot Music Club will not be held responsible for any inconvenience or loss incurred in cases where the customer failed to complete the order within the maximum time limit allowed, either per individual page or for the entire order. If you do not complete your order within the specified time limit, the tickets you have selected are released back into the pool and become available for other customers to buy. This rule is common on all ticketing websites and is required to correctly manage sale of tickets for high-demand events. In the case of high-demand events, it is possible that all tickets will have been sold to other customers in the meantime and you will be unable to secure tickets to the event when you restart the purchase process. It is the customer’s responsibility to ensure that they complete their order within the specified time limit.
As a small venue, The Hot Spot Music Club operates on a first come-first served basis so the earlier you arrive the better your choice of seats. Should you arrive after the show begins, we cannot guarantee seating - a seat booked in advance is not a seat guaranteed for the evening. However, if this situation arises due to unforeseen circumstances – we will do our best to accommodate you, either in the staged room or if that is not possible - in the lounge area.
In cases where the customer cannot provide the necessary facilities needed to support customer-fulfilled ticketing including ‘Print at Home’ tickets or ’email tickets delivered to the customer’s mobile phone’ - The Hot Spot Music Club keeps a back-up door list of ticket holders for check off, at each event.
The Hot Spot Music Club accepts no responsibility for any incorrect information presented on third party websites or erroneous orders resulting from incorrect links on such websites. Third party music and entertainment websites often take it upon themselves to link to The Hot Spot Music Club so their visitors can easily buy tickets. In such cases, it is the customer’s responsibility to double check that tickets selected are for the correct event, date and time and are at the expected price. The Hot Spot Music Club will not be held responsible for such erroneous orders and cannot refund, cancel or exchange tickets ordered as a result.
You may be asked to supply certain information including credit / debit card or other payment information and personal details when purchasing goods or services on the Site. By providing such information you represent and warrant that it is accurate, complete and current. Orders may be delayed or cancelled if we are not given complete and accurate information and / or are unable to contact the person who has placed the order and / or the cardholder. Please note that the sending of personal information via e-mail over the internet may not be secure and can be intercepted by third parties or incorrectly delivered. You should not divulge personal information over the internet unless you are using a secure or encrypted communications technology. We use SSL for all secure commerce transactions. SSL encrypts all of your personal information, including credit / debit card number, name and address so that it cannot be read as the information passes across the internet.
The Hot Spot Music Club reserves the right to levy a charge for any particular service provided to the customer. In such cases, the customer will always be fully informed of such charges in advance. The customer will always have the option not to proceed with availing of the service in question, if they wish. As the decision as to whether to avail of such charged-for services lies solely with the customer, The Hot Spot Music Club will not be held responsible for any inconvenience, loss or expense incurred by the customer should he/she choose not to avail of the service.
From time to time, events are cancelled by the promoter, band or venue. Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking. Refunds will be issued automatically and you will receive a confirmation email once your order has been cancelled.
From time to time, events are rescheduled by the promoter, band or venue. Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking. If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund. The Hot Spot Music Club will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
The Hot Spot Music Club will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue. The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here. Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality.
Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.
Once an order has been placed it cannot be cancelled or the number of tickets changed in any way. Should you wish to put the tickets under someone else’s name please advise the venue before noon on the day of the event. The Hot Spot Music Club reserves the right not to provide this service or to withdraw it completely at its discretion.
If you have not received an order confirmation, please check your spam folder. If you would like it resent, please email thehotspotgreystones@gmail.com, where possible, please include your order confirmation number and email address to get the email resent.
Above Beach House, Greystones Harbour, Greystones, Co. Wicklow A63 H670
